FREE RESOURCE
LTL Invoice Dispute Checklist
Use this before disputing a freight invoice. The goal is simple: identify exactly what changed, collect the evidence, and decide whether the discrepancy is worth pursuing.
1
Save the original commercial record
- Original quote or rate confirmation
- Carrier/service selected
- Quoted base rate, fuel, class, weight and accessorials
- Date the quote was created or accepted
2
Match the shipment record
- BOL
- POD / delivery receipt
- Pickup and delivery timestamps when relevant
- Declared weight, dimensions, freight class and commodity description
3
Mark every invoice difference
- Reclass
- Reweigh or dimension adjustment
- Limited access / residential / liftgate
- Detention / appointment / redelivery
- Duplicate charge
- Rate or discount mismatch
4
Ask what evidence supports the adjustment
- Inspection or remeasurement record
- Weight or dimension scan
- Facility or delivery records
- Carrier tariff / accessorial rule
- Any note showing why the invoice changed
5
Build the dispute packet
- State the exact disputed amount
- Attach the quote, invoice, BOL/POD and supporting evidence
- Explain the mismatch in one or two sentences
- Ask for the specific credit or correction requested
- Track follow-ups and final credit/refund
Important: A higher invoice is not automatically wrong. The strongest dispute is a narrow, evidence-backed mismatch between what was quoted or actually happened and what was billed.
Want a second set of eyes?
Freight Recovery Desk is testing a hands-on review service for recent LTL invoice discrepancies. No software or subscription required.
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